Cookies Policy

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. When you visit our website you will be asked to tick a box to consent to the use of cookies on the site. The website functionality may be affected if you don’t consent to the use of cookies.

Search engine

The search engine on our website is designed to be as powerful and easy to use as the popular search engine Google. The search is made possible by Google sporadically indexing the content on our site. All search requests are handled by this site and your searches are not saved.


Privacy Notice


Cambridge and County Developments is committed to protecting your personal data.  This privacy notice sets out how your personal data will be collected and processed during the purchasing process.  Please note that this privacy notice will be regularly reviewed and may be updated from time to time.

What information do we collect?

We collect a range of information about you throughout the above process. This includes:

  • Your name, address and contact details, including email address and telephone numbers; 
  • Information about any reliant sale and/or mortgage information 
  • Proof of ID and address

We collect this information in a variety of ways but generally via the main Open Market reservation form.

Data will be stored in a range of different places during the purchasing process, including hard copy files, email and secure computer network.

Why do we process personal data?

We need to process data to assess your eligibility to purchase a property. 

If your application is initially unsuccessful, we keep your personal data on file only until another applicant has successfully completed a purchase of the relevant property. This is in case your application is revived at a later date before completion has taken place.

Who has access to the data?

Your information will be shared internally for the purposes of the application process, while the more sensitive financial data is stored securely on our network and locked cupboards.  

We will not share your data with third parties, unless required for the purpose of providing services to your property or for auditing purposes. We may then share your data with contractors for the resolution of issues within the initial defect period, or qualified external auditors for this purpose only. No paperwork will be transferred off site. 

We will not transfer your data outside the European Economic Area.

How do we protect your data?

We take data security very seriously.  We have internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties. Your data may be held securely in electronic and/or manual records. All of our staff receive data protection training and are made aware of how data should be handled and stored in accordance with data protection legislation.  Where appropriate, IT systems have restricted access arrangements in place to ensure that only authorised staff have access to your data.

For how long do we keep your data?

If your application for a property is unsuccessful, the organisation will hold your data on file only until a sale has completed on the relevant property. 

If your application for an Open Market home is successful, application data gathered during the process will be removed from all emails and hard copy files. They will only be held on our encrypted internal network with restricted access for authorised staff only. 

Please note, your application information will be held for approximately a 2 year period. The data will be removed during the month of January each year when it is at least 2 years old. This means if your sale completes in May 2018, the date will be removed completely in January 2021.

Your rights

Even if we already hold your personal data, you still have various rights under data protection legislation.  We will seek to deal with your request without undue delay and in accordance with any legislative requirements. We may keep a record of your communication to help us resolve any issues or requests that you raise.

  • Right to object – if we are using data because we deem it necessary for our legitimate reasons to do so and you do not agree, you have the right to object.  You also have the right to object to being subject to automated decision making, including profiling and direct marketing.
  • Right to withdraw consent – where we have obtained your consent to process personal data for certain activities (including marketing), you may withdraw your consent and request that your personal data be deleted at any time.
  • Right to access (subject access request) – you have the right to ask us to confirm what information we hold about you at any time and may ask us to modify or update such information.  We may ask you to verify your identity, provide more information and/or where legally permitted decline your request and explain why.
  • Right to erasure – in the following circumstances, you have the right to request that your personal data be erased:  if the data is no longer necessary for the original purposes it was collected or processed, it has been processed unlawfully, it should be deleted due to a legal obligation or you object to processing and there is no overriding legitimate interest for us to continue processing.  We may only decline your request if certain limited conditions apply.
  • Right to portability – you have the right to ask us to transfer your data to another data controller.
  • Right to block or restrict processing whilst the organisation considers your requests exercised under data protection legislation.

If you would like to exercise any of these rights in relation to the application process, please e-mail or or write to the Sales Department, Endurance House, Vision Park, Chivers Way, Histon, Cambridge, CB24 9ZR.

If you are unhappy with the way in which your personal data has been processed you may in the first instance contact our Data Protection Officer using the above e-mail address.

If you remain dissatisfied then you have the right to complain directly to the Information Commissioner (

What if you do not provide personal data?

Unfortunately, if you are unable to complete the full reservation form we will be unable to process your application for an Open Market property

Contact details of the Data Controller(s) – Open Market Purchasing Process

The Director of C&CD is the relevant Data Controller on behalf of Cambridge and County Developments.

Contact details of the Data Protection Officer 

The CHS Group has a Data Protection Officer who can be contacted by e-mailing or writing to our offices at Endurance House (at the address given above).


26th June 2018/Version 1